BOOKING TERMS AND CONDITIONS
General
The person making the booking will be regarded as the Lead Person for the purposes of the contract between Webber Hill Farm Cottages and members of the party booking the property.
Making a Reservation
On receipt of a reservation enquiry the booking is provisional and will be confirmed by the Owner in writing. Provisional bookings (reservations) remain firm for 24 hours. If no payment is received before the expiry of this period, the provisional booking (reservation) will be cancelled and the dates made available.
Paying for your holiday
A non-refundable deposit of 40% of the total amount due is payable on booking, with the remainder to be paid eight weeks before commencement of the holiday. It is your responsibility to ensure the balance is paid by the due date.
As soon as a booking is confirmed you become liable for the balance of the holiday when due. Non-payment by the due date will be treated as a cancellation. The cancellation clause will apply. We are not responsible for sending reminders of the due date.
Bookings made within eight weeks of the start date of your holiday must be paid in full. If you wish to bring your pet with you, payment must be made prior to the commencement of your holiday. If you are booking via a third-party payment will be due in accordance with the terms and conditions specified on the third party’s system.
Method of Payment
Payment is accepted by bank transfer, credit card or debit card. Where payment is made from outside of the UK only direct bank transfer, credit card or debit card (where the facility exists) will be accepted. Payment must be in pounds sterling.
Cancelling your holiday
In the event of cancellation, please advise immediately in writing (email is acceptable). If you have booked via a third-party booking platform your cancellation must be dealt with through the third-party system. The cancellation terms applicable on that third-party system will apply.
If you have booked direct through Webber Hill Farm Cottages the following will apply;
Cancellations made more than eight weeks prior to the start date of your holiday will result in the loss of your deposit only.
Cancellations made less than eight weeks prior to the start date of your holiday will result in loss of the full amount unless we are able to re-let the holiday, in which case we will refund you the monies paid, less any costs incurred by us in order to re-let, eg additional advertising or discounting the holiday period.
We therefore strongly recommend that you take out holiday cancellation insurance to cover you for this.
In the unlikely event that we are forced to cancel your holiday due to circumstances beyond our control, we will refund all monies paid to us. No further liability will be accepted.
In the unlikely event that we are forced to terminate your holiday early due to circumstances beyond our control, we will refund an appropriate proportion of monies paid to us in accordance with the relative number of nights stay. For the purposes of this clause each night of the original stay booked will be deemed to have equal value. No further liability will be accepted.
COVID-19 disruption to your holiday
If you are unable to take your holiday due to a Government lockdown preventing you from travelling, you may change the date of your holiday, or receive a credit voucher for the value of monies paid. If you choose dates that are more expensive, the difference between the original holiday dates and the new dates will be payable. No admin charge will apply. Alternatively you may request a refund.
Our standard terms and conditions apply for all other reasons including illness or isolation due to Covid or any other illness or condition, therefore please make sure you have appropriate travel insurance
Accommodation:
Dreamcatcher is available from no earlier than 5pm on the arrival date and must be vacated by 10am at the latest on the day of departure.
Moonseeker is available from no earlier than 5pm on the arrival date and must be vacated by 10am at the latest on the day of departure. These arrival and departure times are to allow us time to clean and disinfect the cottage for the next visitors.
Children must be aged 8 years and over. Babes in arms are also welcome.
Pets
Well trained and well-behaved pets are permitted at the property on the condition that they are always kept under control. Pets must be house trained.
Pets must be on a lead before exiting the property, from the car to the property and at all times when not in either the property itself or the private garden for the property.
Pets are not to be allowed to bark excessively in the gardens, particularly in the early morning and late evening.
The Lead Person agrees to the pet charge of £25 per pet per week or short break unless stated otherwise in writing and to ensure any pets are specified on the booking form at the time of booking and paid for with the balance of the holiday.
Pet owners will be responsible for;
Ensuring pet waste is cleaned up by guests promptly and disposed of according to the Owners instructions.
Ensuring pets are never left unattended at the property, either inside or the gardens.
Ensuring pets are strictly not permitted upstairs in any property. nor in the bedrooms of Moonseeker.
Guests will ensure that the furniture is protected using either the throws provided or the pet owners own throws, which must be clean.
In Dreamcatcher only - pets may sleep on the floor in the bedroom, which is downstairs, but are strictly prohibited from sleeping on the bed. Pet hair is to be removed from the valance surrounding the bed on departure.
We do not accept responsibility for the safety of pets in or on the property.
Electric Vehicle Charging
Please note at present we are unable to accommodate the charging of electric vehicles on site, therefore charging of EV vehicles at Webber Hill Farm is prohibited. However the nearest EV charging point is conveniently nearby at Mill Road car park EX20 1PR- just as you go down the hill into the town of Okehampton . At the time of writing there are 2 x 22kw chargers, which are operated by Scottish Power.
Drones
Guests are not permitted to use drones at Webber Hill Farm or the area immediately surrounding
Third Party Service
A third party should not be engaged to provide any service at the property without the consent of the Owner of Webber Hill Farm Cottages. The Owner of Webber Hill Farm Cottages will not accept liability for the activities of third party suppliers. Any suggestion or recommendation made by the Owner/feedback received by the Owner from other guests, is based on a genuine belief and/or experience. The Owner shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the guest and the relevant third party service provider.
Naked flames
The use of candles/oil or gas lamps/fireworks or similar are strictly prohibited in the property for reasons of insurance. Smoking and/or vaping is not permitted in the property.
Hot Water/Central Heating
Hot water is included in the price of your holiday. Central heating is included.
Linen and Towels
Bed linen, tea towels, kitchen towels and personal hand and bath towels are supplied. Beach towels are not supplied, and towels are NOT to be removed from the property, therefore guests should make provision to provide their own beach towels.
